IVIS Elettrodomestici
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Contact and support

Our support team answers Monday to Friday, 9:00–18:00. For questions about orders, deliveries and warranty, we are here.

Phone
Freephone number coming soon
Mon–Fri 9:00–18:00
Email
assistenza@ivis.it
We reply within 24 hours
WhatsApp
Direct chat
Mon–Sat 9:00–20:00

Write to us

Fill in the form and we will get back to you as soon as possible. For urgent order enquiries, keep your order number to hand.

Frequently asked questions

What does “regenerated” mean? +
Every appliance is dismantled, cleaned, tested and repaired by our technicians. We replace worn components with original spare parts and certify that it works before it goes on sale.
How long is the warranty? +
All our refurbished appliances come with a 24-month warranty, just like new products. If a fault occurs we come to your home or replace the appliance.
Can I return the product? +
Yes, you have 14 days from delivery to return it with no penalty. We arrange the courier collection ourselves.
Do you take away my old appliance? +
Yes: with indoor delivery and installation, WEEE collection of your old appliance is always included and free. Disposal is certified.
How much does delivery cost? +
From €3.99 for small appliances to €19.99 for large ones (kerbside). Indoor delivery with installation is calculated at checkout.
Which payment methods do you accept? +
Credit or debit card (Visa, Mastercard, Amex), Klarna in 3 interest-free instalments, PayPal, Google Pay, Apple Pay and bank transfer.